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Frequently Asked Questions

We manufacture our own or purchase items from the brand owner or a store authorized by the brand owner to guarantee original authenticity.

You can shop as a visitor without registering , but you can enjoy more membership rights such as shopping points after registering as a member.

We accept payment by credit card / PayPal / bank wire transfer.

Because bank wire transfer speeds up our cash flow, we offer a 5% discount to encourage our customers to pay by bank wire transfer.

Since electronic products with batteries and liquid, powder objects are sensitive goods, many logistics companies do not accept such goods, so we will choose the appropriate logistics company for transportation according to the goods you buy. In general, we will choose the logistics company with short transportation time and real-time inquiry of cargo status.

We will arrange for shipment the day after you place your order, which usually takes about 15 business days for delivery within the United States.

Detailed return and refund terms can be found in the TOS.
Generally, we do not accept return or refunds if there is no quality problem or if the product is damaged by man.

You may be charged for custom duties and taxes, customers are responsible for custom taxes.

Please open the parcel in the post officer`s presence, If the parcel damaged or empty(stolen), please ask the post office to provide official the document, especially the claim request paper.

We may update the price, but there is no price protection, if the price falls after you make order, we will not refund the price difference.

Our website presents product items that are as close to real color, but take a different light and display factors, there is a certain color.

In the description, the photo shows the product, which is from the official web. the official description photo which has been edited to show the best of the product. You can just take it for reference. For detail must refer to the real photo.

Yes, you can. 

We will tell you the logistics order number and logistics name after delivery, so that you can check the detailed transportation track on their official website

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