FAQ
Orders
How do I know my order was placed successfully?
You will see an order confirmation page after checkout and receive a confirmation email if you entered a valid email address.
Can I change or cancel my order?
Contact customer support as soon as possible. If the order has not entered processing or shipping, we will try to help update or cancel it.
Payments
Which payment methods are accepted?
We accept payments through PayPal and Stripe. If it is more convenient for you, we can also accept bank transfers.
Shipping
When will my order ship?
We will ship your order within 1–2 business days after it is placed. Estimated delivery times vary by destination country and are typically 7–15 business days.
Where can I track my order?
If tracking is available, tracking information will be sent by email after the order ships.
Returns
What should I do if my item arrives damaged or incorrect?
Contact customer support with your order number and clear photos of the item, packaging, and shipping label so we can review the issue.
Where can I find the full return policy?
Please review the Refund Policy and Shipping & Returns pages for the full terms that apply to your order.