Refund Policy
Last Updated: July 10, 2026
At Ageants ("Ageants", "we", "our", or "us"), we want you to feel confident when shopping for everyday essentials, thoughtful gifts, and gift drawer items from our store.
If your purchase does not meet your expectations, we are here to help. This Refund Policy explains when refunds are available, how refunds are processed, and what conditions apply.
1. Refund Eligibility
We accept refund requests for eligible products within 15 days after delivery.
To qualify for a refund:
- The item must be unused and in its original condition.
- The item must include original packaging and accessories, if applicable.
- The product must not be damaged, altered, washed, used, or otherwise unsuitable for resale.
- You must provide your order number or proof of purchase.
Products returned without meeting these conditions may not qualify for a refund.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days after delivery.
Please provide:
- Your order number.
- A description of the issue.
- Photos showing the product condition and packaging.
After reviewing your request, we may provide:
- A replacement item.
- A partial refund.
- A full refund.
For approved cases caused by our error or product defects, Ageants will provide an appropriate resolution.
3. Refund Amount
Approved refunds generally include the product purchase price.
The following charges are normally non-refundable:
- Original shipping fees, unless the issue was caused by an error on our part.
- Return shipping costs.
- Customs duties, taxes, or import fees.
- Payment processing or financial institution fees.
If promotional discounts, coupons, or free gifts were applied to an order, the refund amount may be adjusted accordingly.
4. Refund Processing
Once your return is received and approved, we will process your refund within 3 business days.
Refunds will be issued to the original payment method used during checkout.
After processing, your bank, credit card provider, or payment service may require additional time before the funds appear in your account.
5. Refunds for Returned Packages
If a package is returned to Ageants because of:
- An incorrect shipping address provided by the customer.
- Failure to receive the package.
- Refusal of delivery.
- Unpaid customs duties or import fees.
The refund amount may be reduced by:
- Original shipping costs.
- Return shipping charges.
- Additional fees charged by carriers or customs authorities.
6. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders can only be cancelled before processing or shipment begins.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be available. In this case, you may request a return after receiving the order according to this policy.
7. Contact Us
If you have questions about refunds or need assistance with your order, please contact us:
Email:
Mailing Address:
Ageants LLC
30 N. Gould St. Ste N
Sheridan, WY 82801
United States
We are happy to assist you and help resolve any concerns regarding your purchase.