Shipping & Returns

Orders are processed after payment confirmation. Processing time may vary depending on:

• Product availability.
• Order volume.
• Seasonal demand.
• Product type. Most orders are prepared for shipment within: 1-2 business days You will receive a shipping confirmation email once your order has been dispatched.

Delivery time depends on:

• Destination country or region.
• Shipping method selected.
• Carrier service.
• Customs clearance requirements.
• Estimated delivery time: United States: Estimated 7–12 business days, Canada: Estimated 10–15 business days, United Kingdom: Estimated 6–10 business days, Europe: Estimated 6–10 business days, Australia: Estimated 8–12 business days, New Zealand: Estimated 6–10 business days. Delivery estimates are provided for reference only and are not guaranteed arrival dates unless specifically stated.

Once your order ships, tracking information will be provided by email. Please note:

• Tracking updates may take some time to appear after shipment.
• Carrier tracking information may be updated according to the carrier's system.
• Delivery times may be affected by customs processing, holidays, weather, or unexpected transportation delays.

Ageants serves customers in multiple countries and regions. International orders may be subject to:

• Import duties.
• Taxes.
• Customs clearance fees.
• Local handling charges. These charges are determined by local authorities and are the customer's responsibility unless otherwise stated during checkout. Customers are responsible for ensuring that products can be legally imported and received in their destination country.

We accept eligible returns within 30 days after delivery. To be eligible for a return:

• Products must be unused and in original condition.
• Products must remain suitable for resale.
• Original packaging and accessories should be included.
• Proof of purchase or order information must be provided. Items that have been used, damaged, modified, washed, or returned without original packaging may not be accepted.

To request a return:

1. Contact Ageants customer support.
2. Provide your order number and reason for return.
3. Wait for return instructions before sending the item back.
4. Ship the product according to the provided instructions. Please do not send returns without contacting us first. Unauthorized returns may not be processed.

Unless the return is caused by an error from Ageants or a confirmed product issue, customers are responsible for return shipping costs. Customers may also be responsible for:

• International return shipping fees.
• Customs charges.
• Import/export related costs.
• Other carrier fees. We recommend using a trackable shipping method for returned packages.

If your order arrives damaged, defective, or incorrect, please contact us within: 2 days after delivery Please provide:

• Order number.
• Photos of the product.
• Photos of the packaging.
• Description of the problem. We will review the issue and provide an appropriate solution.

If your tracking information shows unusual delays, please contact us. We will help investigate delivery issues with the shipping carrier. Ageants is not responsible for delays caused by:

• Customs procedures.
• Carrier disruptions.
• Incorrect customer-provided address information.
• Events outside our reasonable control.

For shipping, delivery, or return questions, please contact: Email: [email protected] Mailing Address: Ageants LLC
30 N. Gould St. Ste N
Sheridan, WY 82801
United States

We are committed to providing a reliable and enjoyable shopping experience for every Ageants customer.